Grey Swan is committed to safeguarding the privacy of all visitors to www.greyswan.org.uk (the ‘Site’).
We are the data controller for your personal information, and we will ensure that it is used and stored in accordance with the Data Protection Act (1998), the Electronic Communications Regulations (2003) and, as of 25th May 2018, the EU General Data Protection Regulation (EU 2016/679).
- Contacting Grey Swan
Postal Address: Grey Swan, 12B Carholme Road, London, SE23 2HS
- Information that We Collect from You
2.2 We may collect information that you provide to us for the purpose of subscribing to our website services, email notifications, newsletters and/or marketing information.
2.3 We may collect information that you provide to us by filling in other forms on the Site, including information provided at the time of subscribing to a particular service, posting material or requesting further services. We may also ask you for information when you report a problem with the Site.
2.6 Any materials or information that you post to the Site may be visible to other users of the Site and are stored on our servers for the purposes of making the Site and content available. We do not collect, store or use any personal information contained in any such post for any other purpose. We advise you to be selective about what information you post on the Site or that you provide to other users.
- Use of Your Information
3.1 We will only use your information for the following purposes:
(a) to ensure that content from the Site is presented in the most effective manner for you and for your computer;
(b) to provide you with marketing communications, news and information by email about our products, services, and events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
(c) to allow you to participate in interactive features of our service when you choose to do so;
(d) to provide customer service in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our service;
(e) to administer, support, improve and develop our Site;
(f) to personalise the Site so as to improve your user browsing experience;
(g) to internally monitor users’ use of the Site to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other Site behaviours in order to determine what other products, services, and events you may be interested in and in order to assist us to improve our business generally;
(h) provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user.
- Disclosure of your Information
4.2 You should note that the public elements of the site will be visible to users of the Site anywhere in the world. You should, therefore, be careful when submitting information about yourself and only submit information that you are happy to be public information.
5.2 Therefore, we may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of the Site, to improve the Site’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Site, to monitor website traffic and to personalise the Site for you.
5.3 If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies or visit http://www.aboutcookies.org.uk/. For more information, please consult the ‘Help’ section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our Site.
5.4 As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.
- Third Party Sites
- Security and Data Retention
7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. We will retain your information, including your name, address, email, phone number and card details (where applicable), for a reasonable period or as long as the law requires or permits.
7.2 We will store all the personal information you provide, including your login and user details (where applicable), on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
7.3 Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- International Data Transfers
8.1 Our servers are situated in Europe; however, we collect data from wherever users are situated. The information that we collect may, therefore, be transferred to Europe from any other country in which you may be located and will be subject to European data protection laws rather than the laws of the country in which you are resident.
8.2 Your personal data may be transferred, processed and/or stored outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing.
- Your Rights
9.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and to require you to provide us with appropriate identification.
9.2 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.
- Updating Information
10.1 Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.